Redesigning advice models with your teams

Process Redesign and Target Operating Models that are clear, and scalable

We help networks improve the way advice is delivered day-to-day – by refining what’s working, removing what isn’t, and co-creating smarter processes that stand up to scrutiny.

What this can look like

We’ve helped networks reshape their processes and how they operate in all kinds of ways - like:

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A full review of the client journey, mapping friction points and risks
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Rebuilding an advice process that was built on old tech and workarounds
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Bringing teams together around a consistent, compliant approach
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Redesigning TOMs that hadn’t been updated post-M&A
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Creating process maps for better onboarding and oversight

Working with you

Reviewing what’s working, what’s not, and where the risk lies

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Defining what needs to change – and why
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Working with internal teams to map and co-create improvements
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Embedding better ways of working and ensuring they stick
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Making sure new models are practical, compliant, and scalable

This service is used by networks who want to improve how they operate, and to help position the client at the centre of what they do.

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Why it works

Redesigning how advice is delivered requires a sharp eye, strong leadership, and a practical grasp of how firms really work. We’ve done this across national networks and growing consolidators – and we know how to bring people with us.

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Process Redesign & TOM

Specialist Consultants

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Jamie Ponting

MBA FPFS CMgr

Adeptli Co-Founder & Chartered Financial Planner

Jamie brings over 15 years of experience at the intersection of advice and technology, combining practical insight with a forward-thinking approach. He specialises in strategic planning, streamlining advice processes, and unlocking the practical benefits of AI for financial services today.

Jamie says:

“This isn’t about colouring in a RACI chart or tweaking a flow diagram. It’s about making sure everyone, from business owners to advisers, across functions from compliance through to ops – are aligned on how advice should be delivered, and why it matters.”

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Common questions we help answer:

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How do we improve our advice journey without disrupting everything else?

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What should our TOM look like now we’ve scaled or acquired new firms?

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Where are our biggest issues in the current process - and how do we fix them?

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How can we get all teams working from the same advice model?

Need support with a complex case?
Talk to Adeptli

Whether you need hands-on support or want to explore joining Adeptli as a consultant – we’re ready when you are.

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Need to know more

Frequently Asked Questions

Browse our FAQs to learn more about our support and services.

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How long does a redesign project take?
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Do you work with our internal teams?
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Can this include documentation and templates?